Solved: Keeping old number

AThomson · ‎18-01-2022

Hi, I'm new to o2. I've swapped my SIM but my number hasn't transferred yet. Anyone know how long it takes once you fill in the transfer over form?

I'm also eligible for a discount (family members also with o2) but I can't see how to apply for it. Any clues? Customer service seems non-existent! Thank you.

jonsie · ‎18-01-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎18-01-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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