Keeping old number

[AThomson]

Hi, I'm new to o2. I've swapped my SIM but my number hasn't transferred yet.  Anyone know how long it takes once you fill in the transfer over form?

I'm also eligible for a discount (family members also with o2) but I can't see how to apply for it.  Any clues? Customer service seems non-existent! Thank you.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this