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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330029 Views
  • 2 replies
  • 2 kudos

Resolved! New legislation?

I’ve heard that new legislation allows you to change tariff, move between networks etc. when your airtime contract ends but still have an outstanding amount on your device plan, is this right?

Resolved! New customer

Hi I’ve been told my order has been referred but I’ve had no email with the number I’m suppose to call , I don’t suppose one of you guys have it ?

LUMC_0102 by • Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

Resolved! Over charged on bill

I have a sim only plan where I pay £16 a and today I have been charged £31.99 I have not used any extra data or made extra calls. This is the second time you have over charged me

Ivory82 by • Level 1: Joiner
  • 928 Views
  • 4 replies
  • 0 kudos

Sharer Plans

I have just changed my tariff as I saw sharer plans advertised but I have no idea how to set it up, the online guide doesn't help as there is no link in my account to set it up as described in the article. Looking online it says they are soon to be d...

JemHol by • Level 1: Joiner
  • 2075 Views
  • 6 replies
  • 0 kudos

Resolved! New contract

Hello I’ve recently purchased an new phone contract yesterday an I’m yet to here back whether or not I’ve been accepted for the contract ? is their any way I can try an get it chased up as I’m worried my phone won’t come it was suppose to arrive befo...

LUMC_0102 by • Level 1: Joiner
  • 1098 Views
  • 5 replies
  • 0 kudos

Resolved! Volt

Why is it so difficult to get my data doubled using Volt on my O2 SIM only contract as I’m both an O2 & VirginMedia broadband customer?

Elliotj1 by • Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos

Resolved! ESIM pack - staff at Westfield Branch giving out wrong infos

I’m tired and disappointed that 02 staff at Westfield ( Ariel Way ) are giving out the wrong information trying to fob off people. I was already using an eSIM on my iPhone SE but upgraded it to an iPhone 11 ( both phones are 4G only ). Knowing that I...

Fabyon by • Level 1: Joiner
  • 2134 Views
  • 10 replies
  • 0 kudos

Resolved! Smart watch on virgin mobile

Hi,I am thinking of buying a smart watch through O2. I have a pay monthly mobile contract with Virgin mobile, I was about to order the smart watch when I read that my mobile has to be on the O2 network also. As Virgin and O2 have now amalgamated, wil...

TJ1000 by • Level 1: Joiner
  • 2071 Views
  • 5 replies
  • 0 kudos

Resolved! Replacement Sim

I lost my phone new years eve and need to request a replacement Sim please

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