Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPad out of stock

I ordered an iPad over 2 weeks ago it’s out of stock and needed as a Christmas present im stressing it won’t be here in time so I have tried to order a different one which is a newer model and same deal but this won’t go through as I already have one...

Resolved! From 4G to 5G Device - same sim?

Hi, I have recently upgraded my iPhone 11 (4G only) to an iPhone 13 Pro (5G). I am using the same sim as was in my iPhone 11 in the new phone but have noticed that I do not get a 5G signal. Do I need a new sim and/or to activate 5G given my new devic...

Resolved! O2 have messed up my credit score

I took out a contract last December 5 days before Christmas, they said it was due to arrive before the 22nd but still no sign on the 23rd, I called up asking about the delivery which the response was that it wouldn’t be delivered until after new year...

Different amount

Hi, I have confirmed a contract that includes phone and sim at 30£ Monthly. As I received the first bill I noticed the amount changed and increased at £32.01. I would like to understand what is the increase due to.thanks

Resolved! Didn't get a refund

Hi, I have returned a phone in mid October to O2 via post. I have received the confirmation e-mail about the cancellation, and my contract was cancelled, however I have never received the refund for the upfront payment. Is that normal? I though I was...

Resolved! number transfer

how do i check my number transfer is being processed?

Resolved! Late payment

Hi i cant call as i have anxiety with talking on the phoneIve been cut off as i couldnt afford to pay my bill is there anyway i can set up a payment planThank you

Resolved! Old number not ported yet

I have activated my new O2 SIM on 3rd Dec and my old number (Vodafone) still not ported across. I have provided PAC code while ordering the SIM and then also submitted the online form but no luck at all. I tried calling customer service and it refers...

Resolved! I cant access my September and October 21 bills

I have tried to access my September and October bill but I can only access November and December even though I have gone to previous bills.Can anyone help.

Resolved! Refund

O2 canceled our o2 contract pay monthly as we missed a payment now all of a sudden alot of money witch is my daughters dla money has all gone to you

O2

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