Jumping Ship

[Anonymous]

I hope I post this in the right bit. Apologies if this is the wrong bit.

I'll try to summarise my experience so far: I've got a new PAYG phone on Vodafone (nothing against O2, just an upgrade) and because my number's quite a good one, I wish to transfer it from my old PAYG O2 one, so I'm on a quest to obtain a PAC. After waiting for a while on 4445 (option 4 for obtaining a PAC), I gave up because otherwise my mind may have exploded from them songs. I spoke to Live Chat who said they could only issue PACs for Pay Monthly, and CS had to issue my PAC.

Is there any way to avoid having to repeat the 4445 call but wait until I eventually get through, or am I stuck listening to Paloma Faith?

Thanks!

(EDIT: I've just saw a PAC code topic below. Maybe that'll help... always helps to look :S)

[jonsie · Accepted solution]

Call 4445 between 8 and 8.30am is always the best option.

[MI5]

Your only option is 4445 I'm afraid.

[Anonymous]

You've probably got the best option. I'll try that when I can. Thanks!

[Cleoriff]

Totally different from my experience of ringing CS this morning at 9.15am. Connected in 2 mins and job done in another two. Mind you I was ringing as a contract customer.......and opting for a new sim only deal.

[Bambino]

Calling CS, whether it's on contract or Pay & Go to request a PAC should be very straightforward and simple. It's just the time of day you call that makes a difference, and we always see that calling in the morning gets the quickest results.

[Curr946]

Just a thought, but shouldnt pay and go customers be given the option to get a pac via myo2. After all they are not in contract, this whole ringing up is way to try and swap them on to sim only etc.

[Anonymous]

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@Curr946 wrote:
Just a thought, but shouldnt pay and go customers be given the option to get a pac via myo2. After all they are not in contract, this whole ringing up is way to try and swap them on to sim only etc.

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No, payg myo2 just shows allowances & not as many options as contract customers do

[Anonymous]

All good now - 17:00 (I'm mad, I know), I phone in. I get an answer from a nice guy, but at the security questions my battery goes flat. Idiot's mistake. Second time, half an hour later, with the phone plugged in, I'm 2 minutes from hanging and going in the morning as I should when I get a response from another nice guy. Thank you very much for my PAC.

I'd guess it's just a case of persevering with Paloma and hanging on, and a bit of luck. The morning probably helps too.

Thanks for all the suggestions before I called though!

[MI5]

Well done