Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452720 Views
  • 2 replies
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The o2 fraud department are a waste of space ..

Soo I recently was a victim of fraud by somebody that I know.They took out a phone contract in my name and address using my card.I had no idea until I started receiving debt letters from o2 ..So I obviously reported the fraud to both o2 and the polic...

Anonymous by Not applicable
  • 1731 Views
  • 1 replies
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Resolved! Change date DD is taken?

Can I change the date my DD is taken? It's currently taken on 28th of each month which is really inconvient

Anonymous by Not applicable
  • 1027 Views
  • 1 replies
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Resolved! re connect old phone number

Dear Sir/ Madam, I am trying to reconnect my old Phone number but I can't find how to on the website. I was a pay monthly custumer and I would like to become a pay as you go customer now. My account has obvioulsy been closed and I would like to have ...

Anonymous by Not applicable
  • 1306 Views
  • 3 replies
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Resolved! PAYG - changing from Big Bundle to Classic

I don't use my phone much but for two weeks may be using it more for calls/text/data. Can I change to a Big Bundle for 30 days and then change back to Classic afterwards? I know you can change bundles but can you go back to Classic?

Anonymous by Not applicable
  • 4377 Views
  • 6 replies
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Resolved! Very frustrated with Customer Services

I had an existing account with 02. My wife with EE. I have taken out two new contracts from Carphone Warehouse on O2. Customer Services said that I could move my old number onto one of the new contracts. That has now happended. My wife has now ported...

Anonymous by Not applicable
  • 1071 Views
  • 2 replies
  • 1 kudos

Resolved! O2 Refresh, am I wrong?

Hi all, On 24/6 I purchased a OnePlus 5 from O2 Angel, using O2 Refresh and paying £89 upfront. I was told by the rep that helped me with my contract that within 2 weeks: In case I want to keep the device, I can just call them, pay it off and cancel ...

Anonymous by Not applicable
  • 1500 Views
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O2 Travel in Turkey

Does o2 have any future updates for expanding into Turkey for 2018, £3.99 a day to use a very bad 3G network is beyond a joke. One of our party was on vodaphone and they got a very good steady 4G network for NO fee.

Anonymous by Not applicable
  • 7242 Views
  • 7 replies
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Network Problem

Ok almost no service at my home address for over 2 weeks. I have 2 mobiles on o2 and 1 on Tesco. Tesco tell me nothing wrong with mobile must be O2 whom they also use. No help online, so went into shop today. All 3 of my 'phones are less than 1 year ...

amici-pat by Level 3: Thinker
  • 3677 Views
  • 11 replies
  • 0 kudos