Solved: Refresh plan

Thea78 · ‎13-03-2017

3 months ago I took out a refresh plan. I want to pay off the device and cancel the airtime plan. I can not find anything in my contract that says I can do this? I'm on a 24 month contract. I know I can pay the device part off anytime but I can't find anywhere where it says I can end the airtime part. Just says I could upgrade early. Does anyone no?

MI5 · ‎13-03-2017

As long as you are on refresh you just pay off the device plan and tell customer service you want to give notice on the airtime plan.
You will be required to pay 1 further month of airtime as you have to give 30 days notice.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-03-2017

As long as you are on refresh you just pay off the device plan and tell customer service you want to give notice on the airtime plan.
You will be required to pay 1 further month of airtime as you have to give 30 days notice.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-03-2017

A community help guide to Refresh here....

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

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Thea78 · ‎13-03-2017

Thank you for your replies. You've been a great help. Thanks.

MI5 · ‎13-03-2017

Our pleasure

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-03-2017

Best of luck @Thea78

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