Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why have I been sent a new sim card?

I recently changed to a yearly sim only contract. I've had confirmation that it's done and it's working fine. Why have I now been sent a new sim card? Must I insert the new one?

Resolved! CREDIT CARD FOR TOP UP INVALID

Trying to register my credit card for auto top ups but because it expires in less than a month O2 has rejected it. Yet when I do as O2 says and register the new card details, the bank rejects it because it isn't valid yet. Catch-22 - I guess O2 doesn...

Resolved! Using voicemail abroad without having O2 travel

How much does it cost to access voicemail messages abroad without O2 travel? I'm a pay monthly customer

Resolved! iPad 2 Mobile Data Account

I have an O2 SIM for my iPhone 6 and an O2 SIM for my old iPad 2 . I can administer the account for the the phone through the "My O2" portal. I'm unable to add the account for the iPad SIM to this portal view. Ideally, I would like to see all account...

Resolved! Combine all phones

How do I add my other 2 phone contracts to this one so I have all 3 numbers in my account ?

Resolved! How can I change my mobile number?

Hi how can I change my mobile number

Resolved! New phone user Service causing stress

Credit ran out, tried to top up, call the 4444 service for some reason the transaction doesn't work. Try again online and this time it works. Next week I need to top up again so I try phoning and yet again it doesn't work. Go back online and now this...

Resolved! Using saved money

How do I purchase accessories using the saved money from my top ups on pay as you go. I've seen a case I would like but wants payment from credit/card?

Resolved! My e mailed contract paperwork

I upgraded my contract recently and the adviser said that they would e mail me my contract paperwork. I have received an e mail with a link that takes me to my o2 but i can't find the paperwork anywhere on there any ideas where this will be?Thank You

Resolved! Refer a Friend

I was just wondering if there is a recommend a Friend offer that o3 are doing? I have been with them for years but my partner is out of contract with EE and looking to join a new one, preferably with O2.

O2

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