Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data Error

02 messaged me to say I had used all of my inclusive data for this month. I get 2gb and it has only been 8 days. But I had apparently used 80% within 2 days and all of it within 5. According to my phone (which tracks my data usage) I have used 400mb....

Resolved! Changing my number

Hi, I gave O2 my PAC number last week but I still don't have a text to say they are changing me back to my new number. Anyone know how long it will take to get switched over?

Huawei pocket hotspot 40GB tariff

I recently bought one of these. The deal says 40GB useage per month, then half full speed for useage between 50 and 60GB, and half again for 60 to 79GB etc.I've just gone over 40GB but my speed has been cut to almost zero. Literally nobody in O2 seem...

Resolved! PAC

Been all over the O2'site and can't find where to request a PAC number, any ideas?

Resolved! 4th replacement phone faulty and still no on cares!!

STILL NO RESPONSE AND AGAIN MY 4TH REPLACEMENT PHONE BREAKS ONGOING COMPLAINT - YESWAITING 4 WEEKS FOR A RESPONSE - STILL NOTHING4 REPLACEMENT PHONES - TODAY THE 4TH ONE TURNED OFF WENT HOT AND WONT TURN BACK ON O2 INSURANCE RESPONSE TODAY - WE WILL ...

Being charged monthly by number 80556

Every month I am being charged £4.17 by the number 88056 however no text or call linked with the number. I visited 02 and was passed on to a person on the phone who was to block all premium numbers. But this month I was charged again ! After searchin...

Roaming changes

Just had this about the roaming changes through by texthttp://www.o2.co.uk/help/pay-monthly/roaming-in-europe?cm_mmc=sms-_-06552euregs-_-A001188979-_-maincta-_-06552

early upgrade

Hi just want to check how much it would cost for an early upgrade

Resolved! Is my order confirmed?

Hi, I ordered a Samsung Galaxy S8 Plus about half an hour ago and have recieved the legal documents and thank you for your order emails but haven't recieved one in regards to the dispatch which is set for delivery tomorrow.How long does it normally t...

Resolved! How to get a PAC code

Hello i have been looking into getting a pac code ( i'm on pay as you go ) , i have read on forum that i needed to call 4445 in oder to obtain this , but that number only give me 3 recharge automatic menu , no way to talk to anyone there , i tried th...

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