Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund of a Deposit

Good evening all, I am due a refund for a deposit and I see that my balance now is zero (before it was in credit) since I asked for the deposit to be refunded. I was wondering how long does it take for the Refund to be processed and back onto my acco...

Resolved! 0870 numbers charge

Can I get money back from O2 when they have charged me 45p per minute for a one hour urgent call I had to make.

Resolved! Billing for picture messages when a text is sent to more than one person.

Hi, I just called O2 billing department and got absolutely no help. All I was told is, yes you will be charged for these. Anyway, hopefully I’ll get response here. I moved from Three mobile to O2 last month and I’ve done the following before on Three...

Resolved! My new phone hasnt arrived yet

Waiting over ten days for my new phone!

Resolved! Leaving O2

My OH and I have both had mobiles on O2 PAYG for over 10 years. I have now got a new SIM free phone that I want to use on another network. I'd like to have my existing number on my new phone and my OH is going to have my old phone, staying with O2. W...

Resolved! Topping up.

I got a new Sim card and it wont allow me to top up. I've tried on the internet and over the phone and it won't let me. Saying error 500?

Resolved! 02 top up from bank account

i would like to top up from my bank account as it would be easy for me

Resolved! Cannot find order

Already have one device with O2, which we have just recently upgraded. Having recently had a bad experience with an alternate mobileprovider we decided as we had been happy with O2 so far that as we needed to get another mobile we would order via O2....

Resolved! I've got iPhone contract - should I be able to add/share contract with new pay monthly iPad?

Hi, I had a query regarding the possibility of adding a new device to my current contract to share the data. I spoke to 3 different people at O2, 2 in sales and 1 upgrades but none of them seemed to give me any clarity nor were they clued up on 'shar...

Resolved! lost sim card Pay & Go

Hi How are you ?I lost my sim card, if there is the possibility of getting a duplicate of my sim card and my old number?

O2

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