Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Get out of Sim-only by upgrading then cancelling

Hi, I accidentally got a new contract out with 02 instead of upgrading. I have been told I have to pay a £50 termination fee for my old sim-only that I have had for years so that I am not paying for two contracts simultaneously, I cannot afford them ...

Resolved! Odd call

I had my phone stolen in Paris last week. Reported it immediately to O2, who barred it and sent me a new sim card to put in an old phone.I (well my teenage daughter) set the 'lost iphone' thingy to call me if my phone was found by the Police to my mo...

Resolved! international calls

so now we can call,t ext and use data wherever we are in Europe - i went to france last week and made two calls on french numebrs and got charged. this is onlya few pounds but assuming it should have been free does anyone had the same problem?

Resolved! Mobile data useage

Good morning.i am not very techie, and have just been shown, by the o2 shop how to use a personal hotspot, for my ipad. This is working well. However on checking my account, it says that i have used 8.2 mb of mobile data. My plan is unltd text and ca...

Resolved! PAYG rewards

Hi folks I am thinking of moving to Giff Gaff as they after more data on their goody Bags than O2 bundles. How can I get my O2 PAYG top up rewards back when I switch? If I have less than £10 I can't get the usual vouchers. Can I donate it to a family...

Resolved! Tariff different than purchase invoice

I purchased SIM only upgrade on 1st July of sale price of £16 per month for 12 months. (5gb data, unlimited calls and text). On my o2 account and app it is showing tariff of £24 pm, which is the original price, instead of £16. Why? as I have the purc...

Resolved! use in europe

im going to majorca in july. will i be able to use my phone as normal

Resolved! Unlock old phone

I have upgraded to an iPhone 6 and want to unlock my old 5s so my granddaughter can put her own network sim in. What do I need to do. I have stayed with o2

Resolved! Changing bank details

Hi Does anyone know how to change your bank details for your direct debit? I have looked through the site but I cannot find any reference to this. Any help would be appreciated Many thanks

Resolved! Can I get around buying out my contract this way?

Hi, I recently broke the screen on my Samsung Galaxy S6 so it has now become unuseable with 6 months left on my contract. I know that I can upgrade 3 months early, but I don't have another device to use in the meantime, and I'd prefer to upgrade to a...

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