Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

o2 order confirmation with Order no & collection reference but no record of mobile on my o2

Please can someone help?I set up a pay monthly phone online 2 days ago and recieved an o2 order confirmation along with Order No and collection reference in the store I chose to pick up in but I've heard no more. I spoke to the online team and they t...

Resolved! Reducing my payment

Hey guys, I am currently living in New Zealand, paying £50 a month for a phone I do not even use.I am not due an upgrade for another year, therefore cancellation costs will be stupid amount! Is there anyway O2 will redue my plan for me now or will I ...

Resolved! surname

Hi, I would like to change my surname . What should I do ? Do you need my marriage certificate ?. Thank you

Resolved! Tariff query

hi a possibly an easy question BUT can anyone confirm how long it usually takes for a newly aquired tariff to change over once amended online? instantly or end of month?

Resolved! Paying a bill early

HiI pay by direct debit but I want to pay my bill early through the app. Will I be charged twice if I do this?Thanks

Resolved! collection

hi I ordered for a device yesterday and chose the collection, however, when I received the email it said it will be delivered to my place. i need to fix this and collect the device as its a surprise for my wife

Resolved! data loss

Hello. I have recently opened a contact that consists of 3GB of data, unlimited text and unlimited minutes. I also have a bolt on of 3GB extra which brings my total data to 6GB. Yesterday I transferred my number over to this contract and after the sw...

Lost sim

I lost my sim the 02 agent said he has blocked it but it's not blocked as it is still ringing

Phone Number

I have a new phone Alcatel How do I find the Phone Number. To have it unblocked I need the Number. I forgot the packageing in England

RIPPED OFF THEN LEFT WITH NO RESPONSE AFTER CONTACTING

I am currently in China, Called my credit card company and my bank both 03 numbers from here, I was charged £90 even though when I Landed i got a text saying "Use your phone as normal for £5 per day..." I called o2 and they told me they would qeurie ...

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