On 3rd April I received a missed call from 01744 410630 who said they were from the O2 upgrade and wanted to discuss my upgrade. Because my phone was due for upgrade within the next few months I called them back on voicemail ringback. Spoke to professional sounding lad who said he was from O2 and even went through my security questions and told me about my tariff usage. He told me that O2 would pay off my plan free of charge if I upgraded early and I could have the Samsung Galaxy S8+ if I paid a card payment upfront cost to the handset, so I jumped at the chance. He told me it'd cost about £79 for the handset. He then told me to sit tight and await my handset on 20th April. He told me that only half the payment would be taken from my card as the phone wasn't being rolled out but the other half would be taken when it was due to be sent out, which I thought was fair.
On 19th April I received aN o2 push text message from O2 PREORDER telling me my phone would be ready from it's Rainsford store (didn't know where that was?) and quoting a 24 digit order number. I smelled a rat and contacted o2 on there normal number immediately. O2 said it sounded strange as they had no record of my upgrade and the order number sounded too long. Also o2 do not take card payments over the phone. This caused me to immediately check my bank account and 2 separate payments amounting to over £103 were taken by BT and o2 respectively. I then reported the matter to o2 fraud dept and to my own bank as fraud. I then upgraded properly with o2 and now have my new s8+.
What worries me is that I keep receiving voicemail messages from the 01744 410630 number asking me to contact them about my upgrade? When you ring this number it sounds like an o2 answerphone message????
Can anyone at o2 tell me what's going on here? Is it possible for two separate departments of o2 to try upgrading me and does this 01744 410630 number sound like o2?
The bank has refunded me the payments that I paid over the phone to what I think is a scam company so I'm hoping that they weren't genuine (and not another department of o2 who don't talk to the main o2 for whatever reason if this is possible?) and I don't want any more nasty surprises.
Hope someone can put my mind at rest. Cheers.
