How do I stop auto-top up on Pay as You Go

[Anonymous]

Hi , I can't seem to find a way of cancelling the auto-top up on a Pay as You account. Can you help?

[MI5 · Accepted solution]

You should be able to do it in your MyO2 http://www.o2.co.uk/myo2 but if not, call CS on 4445.

[Anonymous]

Hi @Anonymous please follow MI5's advice and let us know how you get on... Welcome to the community!

[Anonymous]

Hi unfortunately there is no advice on how to do this on the post you have referred to. It just says I should be able to achieve this is MyO2. This is exactly where I have tried to do it. I cannot work out how. There appear to be no menu options for this.

[Anonymous]

OK, I found it. Not very intuitive but go there in the end

[MI5]

Sorry I couldn't give you a direct link as I'm not PAYG but it shouldn't be difficult to find?

[jonsie]

Glad you got it sorted eventually....

[Cleoriff]

Unfortunately finding your way through the maze of My O2 is often frustrating ....:smileysad:

[MI5]

It is, but it shouldn't be that way...

[Anonymous]

Glad you got it sorted...
Next time will try to post a link or the steps of how to get there.