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Chris7 · ‎07-08-2020

Can anyone help, on my phone, I have two amount stating they are from iTunes paying 9.99 and 9.48, when I check subscriptions and on the Apple page I don’t seem to have any charges for this amount. Who do speak to, TIA Chris7

MI5 · ‎07-08-2020

@Chris7

Start by asking Apple as O2 just pass on charges given to them.

They won't know why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-08-2020

@Chris7

Start by asking Apple as O2 just pass on charges given to them.

They won't know why.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris7 · ‎07-08-2020

Thank you, I will do that, appreciate help

MI5 · ‎07-08-2020

You're welcome @Chris7
Let us know when you find out what they are.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Chris7 · ‎07-08-2020

I went onto them, well my mum did as I am deaf, and it turns out my niece has one of them on her iPad and other one is my sister, so now I know they will be cancelling them. Thanks MI5 for your very sound advice

MI5 · ‎07-08-2020

At least you found the reason @Chris7

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎14-08-2020

So cool @Chris7 that you came back to let us know.

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