Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Not happy with new phone

I’ve recently started pay monthly with O2 I have the iPhone 11 Pro and honestly it’s not much different to the iPhone X which I previously had. I’m wondering if there is a way to change my order to the iPhone 11 Pro Max, really want the bigger size a...

Resolved! Text messages not being received

I've noticed for months that some text messages aren't being received until later on after they were sent but recently it's got worse, I'm able to receive messages off some contacts but they don't recieve my reply and other contacts I'm not receiving...

O2 Open discount

My 02 open discount has been cancelled this month? Not sure why?

Resolved! Insurance

Hi first time on here. I have just upgraded and got a new i phone and keep getting a message on my settings saying I have 45 days to set up Apple care? But I have already taken our full insurance with O2? So do I ignore the Apple care message or is t...

Apple watch synced

So i got apple watch on pay monthly as a gift for my brother but it’s lynced to my phone number, is he going to be able to sync the watch with his number and phone?

Phone registration

Bought new phone transferred data to new phone but whentry touse it says phone not registered to network. How do I register it?

Select zero spend cap

Can i set a zero spend cap via the app? Cant speak to anyone @ o2 at present..

New phone door swap!

Hi, Has anyone done a door swap before? I bought an iPhone 11 two weeks ago and have had a few problems with it charging as it faulty, anyhow finally managed to get through to them on live chat today and they are arranging for a door swap. Im assumin...

Any way to speed up the unlocking process for a key worker please?

Hi o2, I am an o2 customer. My son is a key worker. His old phone died and I have given him my old iphone6 to use. The phone is locked to o2 and he wants to use it with another network. I filled out the online form requesting an unlock, supplying the...

Making calls

I have a Samsung Gakaxy Tab A tablet bought last October. I have mobile data and call making facility. Everytime I try to make a call it cuts off straight away. I have only tried making calls from it this week and cant work out what to do. Can anyone...

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