Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM upgrade

I currently have a SIM only contract with O2 and have chosen to upgrade this to a new deal, as I am keeping the same device will I be able to keep my phone number and will I need to use a new SIM? Thanks

Resolved! Free gift

Hi,I've recently purchased the s20+ and it comes with a free gift of galaxy earbuds.When trying to claim the earbuds through the member app I only have the option to get earbuds if I preodered. There is no other option for me. The free gift expires i...

Resolved! Voice calls

My voice calls are not showing on my bill , how do I add it on so I can see my itemised calls

Direct debit not set up through bank

I paid my first bill by credit card as bank does not have direct debit details from 02 despite them being taken when signed up for contract. Checked bank today and still nothing. Will this show up when first payment taken or do I need to contact o2. ...

Activate replacement sim

I have been sent a new sim card, as ive lost my old one, but I can not activate the new one as its sending a conformation pin to my mobile number which I cant retrieve as i dont have the old sim card? How can I activate my new sim?

sign in pop up on notification bar, but mobile data not working

I have no mobile data, keep getting a pop up saying sign in but when I do it still doesn't work, I have checked i have data left etc, reset the network but still cannot use 4g even though the 4g icon is on the status bar pls help

ive made a payment that hasnt registered on the site

So i made a payment for my airtime bill. i got the email and reciept number for the payment however it now says on my account screen that im still due a bill payment. i click on payment again and the balance due is 0.00 but it keeps saying on the hom...

Subscriptions

My son has used my phone for a xbox subscription connected to his email, but with my phone. I need this cancelled, but cant get get access to his email address to do it tht way

Visual Voicemail has disappeared

My Visual Voicemail on iPhone has strangely disappeared since I updated my tariff. It now says 'Call voicemail' and all my recorded messages have disappeared. How do I get it back?

Resolved! Payment not taken

My device plan payment was not taken today for 28th June and have defaulted. Dd has been set up and payments taken previously

O2

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