Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Data allowance

Hi wondered if anyone can help my phone bill cycle refreshes the 16th of every month and I get unlimited minutes, unlimited texts and 30 GB of data, my contract tarrif is unlimited minutes and unlimited texts and 10 GB of data plus 20gb additional da...

Resolved! Tethering data abroad

I’ll be visiting Australia and New Zealand soon. Will I be able to tether my data / use it as a personal hotspot?

Mariejc by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! to retrieve my old no

Hi There, i been away almost 3 years, and i still had my old mobile no for whatsap, but apparently my no has been block, can use back my old no..bill already been paid..and i got my new no..but i dont like cos most of my friend know my old no... than...

DNB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 4G

I am on holiday in Spain and I cannot get 4 G . Can’t get Wi-fi when out and about only at home. Message on screen says Cannot Activate 4G callsTo enable 4G calls on this account contact O2 i went into the O2 shop before I came away, they changed the...

pamhud by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contract is in my mums name what do I do to get it in to mine?

My contract has been under my mums name and I now want to take the contract in my name with the same number. My contract has come to its 2 year end so i'm presuming I will not have to pay any charges? What do I do now? Can I go online and apply for a...

Resolved! Question about gettin an upgrade

So i want to get an upgrade, and i have 325 pounds left of to pay my device plan, im happy to do that, but how do you know if you will get an upgrade 100%? is there a credit check when u are upgrading? Because im not a new customer and stuff. Tho i h...

Resolved! Canceling a SIM

I want to cancel my pay monthly SIM but am abroad at the moment. I cannot make international calls and so I need to do this online.

Bethany15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Unlock sim with PUK code

i have the PUK code to unlock my sim but where am i supposed to enter the code? do i wait for a text? do i do something on my phone or need to call someone?

Chloe by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Want to upgrade with Tesco but stay with O2

I updated my sim only contract 3 weeks ago from a phone call and was told I was eligible for an upgrade any time. The cheapest offers are with Tesco but I’ve been told that even though the contract is still with O2, I can’t do this as I have to upgra...

BobC by Level 1: Joiner
  • 2 replies
  • 0 kudos