Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How am I supposed to pay my device plan off?

I want to pay my full device plan off, I can't do this online as it tells me to call the phone number but there is no way to actually speak to a human being unless I am leaving o2 or have fraud to report? This is extremely frustrating why can't I do ...

Resolved! Swithing numbers%20how%20long%20should%20it%20take%20%20i%20can't%20%20make%20any%20calls

02 are going to switch me back to my old number which I didnt want , but how long should it take as I cant make any calls Thanks guys @ girls your super helpful Viv

Can’t reach O2.

Hi there. I'm trying to reach O2 regarding a finance issue with my bill this month, but they are only taking calls for lost and stolen phones, apart from that the phone just cuts off. I have tried the numbers provided here. So, is there nothing I can...

o2 website bolt ons not available when changing tarriffs

Dear o2. Just to let you know that I am unable to select a bolt on using both your app and website because I am changing tarrif. I get the error message: You've chosen to change tariff, and your new tariff will start on your next bill date. If you wa...

How do I leave my contract early

I need to leave o2 after moving and finding out this new house has very little and often no o2 signal even though they reckon it's ok. I don't have a landline so need my mobile. I've found my next provider but unsure how to go about cancelling, movin...

Resolved! Contract

Hi there I was wondering if anyone knows how can I end an 02 contract as I don’t want to switch to another service provider, I just want to end it.Thanks in advance

Re: Tips to avoid unexpected charges on your bill

I have received a 15.00 GBP additional charge upon my bill for Premium Text messages for 85222, linked to 03330030581. After research I have not made messages to either this this message or to this number.Can you please explain why. Also after trying...

Resolved! Apple TV free years subscription

Recently renewed my O2 contract. One of the options was to have a free years Apple TV subscription. How can I access this as my account is showing no sign of the option I chose

02 refresh

My contact is due up on 15th November my 02 account is saying I can upgrade now on 02 refresh and they will pay off the rest of my contact when I look at a new phone it still says I have to pay £0.00 is that right still ages until it’s up? Chuffed if...

Unlimited data plan

Just upgraded to an unlimited ‘everything’ plan (pay Monthly). I spend a lot of time in EU countries. Is the data use still unlimited whilst abroad (in eu)?

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