Issues making order online

[Anonymous]

I am getting really frustrated. I have been a customer for over two years. Yesterday I tried making an order for an additional line. Everything passed but I kept getting the message 'something went wrong' so I contacted customer services who told me to order with a new email address. So I did this and got all the way to the end, passed the credit check signed my agreement but on the very final screen when I clicked submit I get the same error message again saying 'something went wrong'. It then asks me if I want to try again which I have and nothing changes. It also asks if I want to email my basket to me which I have done and I've got a reference number. I've called customer services with this reference number they have done nothing at all and say to contact love chat sales as it's an online order. I contacted live chat sales who also say that can't do anything. I actually cannot believe how bad this customer service is and how no-one at o2 cannot do anything about this. I wanted to collect this phone today yet now I can't. Can someone please help here?!

@Toby
@Marjo
@Martin-O2

[MI5]

Got a Three sim in my tablet too - coincidence that

[Cleoriff]

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@MI5 wrote:
Got a Three sim in my tablet too - coincidence that

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Lol... do you use that in France Rich?

[MI5]

Yeah, you don't think I use O2 travel do you ?

[Cleoriff]

No I don't think you used O2 travel.... but wasnt sure if you used a local sim?

[MI5]

Both - I have a French Sfr sim in an old phone that gives me EU wide calls and texts and 1gb of data. This is mainly for the French to contact me as they won't call a UK number, then I have Tu on my regular phone which I use with an EE sim (paid for by work) and a Three sim in my tablet for unlimited feel at home data - all sorted