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Posts: 101,656
Topics: 770
Registered: ‎14-01-2013

Re: Issues making order online


@MI5 wrote:
Nothing is easy online with o2.

No and thats what's so frustrating. Thank god for the forum....

*The Game Is On*

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Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: Issues making order online

Except we can't do anything about it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Issues making order online

I can't believe how bad this customer service is
Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: Issues making order online

We can.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Issues making order online

I called in again and I asked to speak to a manager, explained the situation. They said the same thing, they can't do anything. They credit checked and accepted me and left a footprint on my file yet they're not willing to sort out this order. It's completely unbelievable how bad this is. Can you please help Toby?

@Toby
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Issues making order online

Let's hope the credit checks haven't had a detrimental effect on your credit score. Unbelievably poor O2.

Former Staff
Posts: 11,576
Registered: ‎13-08-2012

Re: Issues making order online

Hi @Anonymous,

Pleas feel free to send me a PM about this and we can look into it.

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Anonymous
Posts: 0

Re: Issues making order online

I still have no inkling as to what's going on despite contacting various avenues of customer service at o2. It doesn't seem that they value their customers at all. I'm wondering which network actually has good customer service because now I'm thinking of moving. This has been the worst experience I've had with any company.
Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: Issues making order online

I've found Three CS to be very good but Voda and EE are worse than O2......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,656
Topics: 770
Registered: ‎14-01-2013

Re: Issues making order online

Three were brilliant with me last week when I went in for a mobile data sim for my new (to me) tablet

Put it in and set it up with no questions asked. I know I could have done it myself....but sometimes it's easier just to ask someone else to to it...Dance

*The Game Is On*

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