on 08-11-2016 21:16
Hi all. I've been on a contract, a 12m and i cancelled it within the 'cooling off' period. I was charged the first bill as it had been cancelled and then i was charged the full 12m cost for cancelling. I then had the charges of £162.39 wiped as the customer complaints said that the charges were a mistake, Then, later on about 5 or 6 days they tried to take £162.39 within a direct debit from my bank that i had already cancelled at my bank.I was told i wouldn't be charged and the direct debit had been cancelled. I looked on my o2 account to find that i owed -£18 to be that the charges had been cancelled. Two days later i received an email from 'o2-'mycare' saying i still owed £162.39. I am going to ring them again today to find out why I have found this email in my email account. This I think was the reason they tried to take a direct debit from me today. I went to pay for the cancelled cost but it is just saying through the number that i got told to ring to pay it' welcome to the top up service'. Does anyone have any idea on how to go about this and what action to take, should i pay it or leave them to continue sending me numbers to ring that I can pay through that don't even work. Anyone!! I need help
Solved! Go to Solution.
on 08-11-2016 21:36
Link to both here http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)