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1 ACCEPTED SOLUTION
Accepted Solutions
- 128359 Posts
- 835 Topics
- 7591 Solutions
You would be better off phoning customer services https://www.o2.co.uk/contactus
Or going instore to upgrade.
Best of luck..
- 128359 Posts
- 835 Topics
- 7591 Solutions
You would be better off phoning customer services https://www.o2.co.uk/contactus
Or going instore to upgrade.
Best of luck..
- 96020 Posts
- 612 Topics
- 7149 Solutions
Very temperamental the payment system.
Call or instore recommended.
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @Karen2, how are you getting on with your upgrade? Did you manage to finalise it since you last posted? I'd be curious to also hear which exciting mobile you were thinking of getting next! 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
- 40312 Posts
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- 1814 Solutions
Funnily, the Visa Credit card I use for payg top-ups in our house would not work when logged into MyO2 via Chrome on a phone (using Virgin Media connection), but worked perfectly on the same MyO2 account via Chrome on the laptop (yes, through the same ISP). I think the issue was in the handover to the VerifiedByVisa system, somehow...
