O2 Priority saying I need to top up in order to access app.

[RisD0m]

I have recently got a PAYG sim card, and I have topped up with £10, however every time I try to access and log in to my O2 Priority app, it sends me a text saying I need to top up - followed by a link to the web top up page.
I have been into a O2 Store and they have confirmed that my account is active and has been topped up.

So far I have uninstalled the app and re-installed it but that doesn't seem to have helped.

The message displayed after attempting to log in is:

"Sorry, there was a problem with your request"

"try again later" followed by a log out of O2 button.

I also then receive the aforementioned text asking me to top up, saying:

"To continue enjoying Priority, please top up here: https://www.o2.co.uk/wetopup/ and then click 'Resend Code' on the Priority app."

Unsure if anyone else has had this issue and how they managed to access O2 Priority.

[gmarkj]

If you've only just topped up, try giving it a couple of days @RisD0m 

You could also try using the website as the app does occasionally have a moment or two...

[Enlli]

@gmarkj Priority is App only now....no website

[madasaf1sh · Accepted solution]

@Enlli 

You can still use the website for tickets, you just have to use a specific URL

https://priority.o2.co.uk/tickets

You have to have signed up via the App first though

[MI5]

@RisD0m 

Try O2 on 4445 for help.

[RisD0m]

Thanks for this - have tried the website now and comes up with a message saying my phone number has not been activated - I will probably do as @gmarkj suggested, wait a few days and then can always call support on Monday or Tuesday - thanks all for the support and help.

[gmarkj]

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@Enlli wrote:

@gmarkj Priority is App only now....no website

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Oh. Must have missed that memo!

[GeorgiaCubbin]

Are you still having this issue? I’m currently unable to resolve it 

[pgn]

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@GeorgiaCubbin wrote:

Are you still having this issue? I’m currently unable to resolve it 

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See if the Forum Manager, @Dave-O2, can help - he'll probably reach out to you in the morning, @GeorgiaCubbin 👍🏼

[Dave-O2]

Thanks @pgn 

@GeorgiaCubbin Please drop me a PM with some further details and i'll take a closer look 👍