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O2 Priority saying I need to top up in order to access app.

RisD0m
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I have recently got a PAYG sim card, and I have topped up with £10, however every time I try to access and log in to my O2 Priority app, it sends me a text saying I need to top up - followed by a link to the web top up page.
I have been into a O2 Store and they have confirmed that my account is active and has been topped up.

 

So far I have uninstalled the app and re-installed it but that doesn't seem to have helped.

The message displayed after attempting to log in is:

"Sorry, there was a problem with your request"

"try again later" followed by a log out of O2 button.

I also then receive the aforementioned text asking me to top up, saying:

"To continue enjoying Priority, please top up here: https://www.o2.co.uk/wetopup/ and then click 'Resend Code' on the Priority app."

Unsure if anyone else has had this issue and how they managed to access O2 Priority.

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madasaf1sh
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@Enlli 

 

You can still use the website for tickets, you just have to use a specific URL

https://priority.o2.co.uk/tickets

 

You have to have signed up via the App first though

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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gmarkj
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If you've only just topped up, try giving it a couple of days @RisD0m 

You could also try using the website as the app does occasionally have a moment or two...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Enlli
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@gmarkj Priority is App only now....no website

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
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@Enlli 

 

You can still use the website for tickets, you just have to use a specific URL

https://priority.o2.co.uk/tickets

 

You have to have signed up via the App first though

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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@RisD0m 

Try O2 on 4445 for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RisD0m
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Thanks for this - have tried the website now and comes up with a message saying my phone number has not been activated - I will probably do as @gmarkj suggested, wait a few days and then can always call support on Monday or Tuesday - thanks all for the support and help.

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gmarkj
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@Enlli wrote:

@gmarkj Priority is App only now....no website


Oh. Must have missed that memo!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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