03-09-2025 15:00 - edited 03-09-2025 15:09
03-09-2025 15:00 - edited 03-09-2025 15:09
I have recently got a PAYG sim card, and I have topped up with £10, however every time I try to access and log in to my O2 Priority app, it sends me a text saying I need to top up - followed by a link to the web top up page.
I have been into a O2 Store and they have confirmed that my account is active and has been topped up.
So far I have uninstalled the app and re-installed it but that doesn't seem to have helped.
The message displayed after attempting to log in is:
"Sorry, there was a problem with your request"
"try again later" followed by a log out of O2 button.
I also then receive the aforementioned text asking me to top up, saying:
"To continue enjoying Priority, please top up here: https://www.o2.co.uk/wetopup/ and then click 'Resend Code' on the Priority app."
Unsure if anyone else has had this issue and how they managed to access O2 Priority.
Solved! Go to Solution.
on 03-09-2025 16:58
on 03-09-2025 16:58
You can still use the website for tickets, you just have to use a specific URL
https://priority.o2.co.uk/tickets
You have to have signed up via the App first though
on 03-09-2025 15:29
If you've only just topped up, try giving it a couple of days @RisD0m
You could also try using the website as the app does occasionally have a moment or two...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 03-09-2025 15:54
on 03-09-2025 15:54
on 03-09-2025 16:58
on 03-09-2025 16:58
You can still use the website for tickets, you just have to use a specific URL
https://priority.o2.co.uk/tickets
You have to have signed up via the App first though
on 03-09-2025 17:10
Try O2 on 4445 for help.
on 03-09-2025 17:49
on 03-09-2025 17:49
on 03-09-2025 18:47
on 03-09-2025 18:47
@Enlli wrote:
@gmarkj Priority is App only now....no website
Oh. Must have missed that memo!
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here