O2 Priority saying I need to top up in order to access app.

[RisD0m]

I have recently got a PAYG sim card, and I have topped up with £10, however every time I try to access and log in to my O2 Priority app, it sends me a text saying I need to top up - followed by a link to the web top up page.
I have been into a O2 Store and they have confirmed that my account is active and has been topped up.

So far I have uninstalled the app and re-installed it but that doesn't seem to have helped.

The message displayed after attempting to log in is:

"Sorry, there was a problem with your request"

"try again later" followed by a log out of O2 button.

I also then receive the aforementioned text asking me to top up, saying:

"To continue enjoying Priority, please top up here: https://www.o2.co.uk/wetopup/ and then click 'Resend Code' on the Priority app."

Unsure if anyone else has had this issue and how they managed to access O2 Priority.

[pgn]

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@Ianm25 wrote:

I have nothing been solved yet

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One for @Dave-O2 to help with, @Ianm25 - occasionally Priority and a recently-purchased O2 phone need a formal introduction 😎

[Dave-O2]

Thanks @pgn 

@Ianm25 Can you please drop me a PM with your mobile number and i'll get this checked out 👍

[Ianm25]

What a formal introduction mean 

[pgn]

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@Ianm25 wrote:

What a formal introduction mean 

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Means they have to be encouraged to work together by someone in O2, like @Dave-O2 - you can send him a PM here by clicking on his name and then going for the "Send a message" button:

[Sayje]

@Dave-O2 I also need help please

[Enlli]

@Sayje Dave is no longer with us 

There are no O2 staff here in the interim 

[jonsie]

Try social media 

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