O2 Priority
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Forum Posts

NOW CLOSED - 🚀£20 Voucher Reward With The Priority Beta App Testing Adventure🚀

**Sorry, the testing opportunity window has now closed** Hey everyone! Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta testing group for the Priority app. The goal is to help us find any issues an...

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Dave-O2 by Community Manager
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  • 5 replies
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FAQs: O2 Priority board

Hi everyone, Welcome to our Priority forum board. Here's some info to get you started: Need help with Priority? This board is here for you to ask questions from other community members and receive answers on everything that you might need help with r...

Marjo by Former Staff
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  • 12 replies
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Resolved! Change of mobile telephone number

I am waiting for my old number to be transferred to a new phone, replacing the number that accompanied the new phone. The phone was purchased on 7/6/2024. Why does it take so long??

Resolved! Change up device

I took contract to change device every 90 days but now not letting me 

Erorr 403

I'm trying to log in but get "Error 403 the request could not be satisfied" I have tried via app, browser on phone, browser on laptop and also incognito mode but nothing works.Any advice please?

Shane5 by Level 1: Joiner
  • 123 Views
  • 1 replies
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Resolved! Change of mind

Hi I ordered a 1GB bolt on for whilst away at Turkey but it isn’t working. I thought this would work whilst abroad but it doesn’t seem to be the correct bolt on.i paid £10.50. Would it be possible to cancel and get a refund?

O2 Priority Ticket Presale - Not Working

Currently trying to purchase 2 tickets to Falling in Reverse in Manchester, but weither I'm on the app or website on my PC the 'Get Tickets' buttons send me to 'Ticketmaster' with no tickets showing. It says 'Sorry, we couldn't find any results'Is th...

MikeMcKPT by Level 1: Joiner
  • 508 Views
  • 1 replies
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Resolved! Balance on my iphone

I am about to switch from pay & go to a contract. How can i use the balance on my phone its over £50 & cant be transferred to a contract phone?

Resolved! Odeon cinema.

Do you know if I can still get Odeon cinema tickets on O2 priority as I odeon cinema tickets where on O2 priority before I left O2 I it's over year since then I don't know if Odeon have gone off O2 priority or they are still on O2 priority but not th...

Luke35 by Level 1: Joiner
  • 293 Views
  • 1 replies
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O2 Priority not working on app or website

I have an older iPhone with an iOS that is at 14.8 and O2 Priority app does not support it anymore. Instead they redirect you to the website. Whilst I’m on the website I also cannot access anything because it looks like this image. It’s worse than us...

Not received tickets or confirmation

Any idea how I can contact a customer service team member to discuss tickets I purchased in Dec 23 for a gig July 24 that I still have not received any confirmation regarding. I have the order reference number.

Tops213 by Level 1: Joiner
  • 151 Views
  • 1 replies
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