Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎31-03-2015
Accepted Solution

Issue with debit card

Anybody else having problems using visa debit to upgrade their mobile , I am having a nightmare , system error - can’t get past exp date 

Posts: 70,548
Topics: 674
Registered: ‎14-01-2013

Re: Issue with debit card

@Karen2

You would be better off phoning customer services https://www.o2.co.uk/contactus

Or going instore to upgrade.

Best of luck..

*The Game Is On*


Posts: 68,951
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Issue with debit card

Very temperamental the payment system.

Call or instore recommended.

Community Manager
Posts: 4,833
Registered: ‎18-04-2018

Re: Issue with debit card

Hi @Karen2, how are you getting on with your upgrade? Did you manage to finalise it since you last posted? I'd be curious to also hear which exciting mobile you were thinking of getting next! slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Posts: 6,391
Topics: 97
Ideas: 2
Registered: ‎11-04-2012

Re: Issue with debit card

Funnily, the Visa Credit card I use for payg top-ups in our house would not work when logged into MyO2 via Chrome on a phone (using Virgin Media connection), but worked perfectly on the same MyO2 account via Chrome on the laptop (yes, through the same ISP).  I think the issue was in the handover to the VerifiedByVisa system, somehow... 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.