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Issue with debit card

Karen2
Level 1: Joiner
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Anybody else having problems using visa debit to upgrade their mobile , I am having a nightmare , system error - can’t get past exp date 

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Cleoriff
Level 94: Supreme
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@Karen2

You would be better off phoning customer services https://www.o2.co.uk/contactus

Or going instore to upgrade.

Best of luck..

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 122384 Posts
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  • 7457 Solutions
Registered:

@Karen2

You would be better off phoning customer services https://www.o2.co.uk/contactus

Or going instore to upgrade.

Best of luck..

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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EmilieT
Former Staff
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Hi @Karen2, how are you getting on with your upgrade? Did you manage to finalise it since you last posted? I'd be curious to also hear which exciting mobile you were thinking of getting next! slight_smile

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pgn
Level 74: Whizz kid
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Funnily, the Visa Credit card I use for payg top-ups in our house would not work when logged into MyO2 via Chrome on a phone (using Virgin Media connection), but worked perfectly on the same MyO2 account via Chrome on the laptop (yes, through the same ISP).  I think the issue was in the handover to the VerifiedByVisa system, somehow... 

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