Invoice query

[Whythehell]

I recently queried some premium rate charges on my account and was assured these would be credited but they have appeared on my latest Invoice and no £5 credit as promised

[MI5]

@Whythehell 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[jonsie]

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[pgn]

Look in the recent charges section of MyO2's billing area, @Whythehell - Guide: How do I get to the 'Download Bill' page? (2 below the green highlighted area in the screenshot below, @Whythehell) The credit will be there, I had a refund applied that way earlier in the year, using O2 Twitter team to get it:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

Twitter links given by @MI5 above. Good luck!