Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! When contract ending

I would like to know when my contract is ending .

Resolved! Claim watch

Hi there. I've recently upgraded and was supposed to get a free Samsung watch. Does anyone know how to claim?

Resolved! I want to change my billing date

J

Transferred from ID/Three to o2 but some calls and messages go to old ID SIM

HiA few weeks ago I moved from ID/Three to o2, I supplied my PAC code and all seemed fine apart from when anyone on the ID/Three network calls me it still goes to my old ID SIM card (I have it in another phone) so I have to carry 2 phones around with...

Resolved! G4S discount

I recently entered my details for g4s discounts which I was told was 25%. I've sent my pay slip and told it would take 3 days , but haven't heard anything back, they said they would send me a link. Any clues on what to do next

Resolved! Haven’t received my Sim card

Hello, I haven’t received my new Sim card. I have received an email from you saying that the Sim card was on its way a week ago but I haven’t received any communication from Royal Mail and the Sim card hasn’t arrived yet, however I have been billed f...

Resolved! Data

Hi being a loyal customer for over 10years is it possible to get some free data please

Resolved! Roaming

Hi

Unlimited data not working

I have been with o2 for my previous contract which was 30gb of date plus 60gb and took out a new contract in December which is unlimited data.since switching contracts my data very rarely works even with full signal and 3G/4G/5G. I’ve restarted the p...

Resolved! Number change

I recently requested a number change back to my old number after being paid off. I went to the o2 store couple days ago and asked if they could do it. The lady said its all done and will take up to 24hours, its been around 2-3 days now and still hasn...

O2

Forum Posts