Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading

Hi, is it possible to get a new SIM card and new phone number when upgrading?

Resolved! Payment

I ran out of my £15 bundle on Wednesday so I topped up another £15 then and it’s now saying I don’t have an active tariff? What the hell you have just taken my money and not given me my month worth of data calls and messages. I’m very angry as I don’...

Resolved! Problem paying bill

Hello everyone, I've been with O2 since February I think now but since recently I've become a fair bit less financially stable. I have a device plan and airtime. My question is if I couldn't pay this any longer but came to an agreement with my device...

No service after number port - please help

Hi ThereI have just signed up 2 Sims to transfer to o2 from sky.The o2 sims with their temporary numbers worked fine.Both numbers should have been ported yesterday by 6pm (23rd June).It looks like some step in the porting has failed as neither sim ca...

Resolved! Disconnect

HiI recently got disconnected due to payments. I was with the access for you team however they stopped helping me last week resulting in my phone being disconnected. Iv had to leave the house to my neighbours to send this message causing me great dis...

Resolved! Top up

Hi, I have a pay-as-you-go monthly sim. I am trying to top up, but I don't see the option to top up on my account when I sign in.

Resolved! Delivery

I got phone from 02 sent to store but I cannot get it what to do now

Resolved! Payment Error

Hi, I tried to switch my Pay as you go plan （£10 Big Bundle） to Rolling plan. But at payment stage, there was a payment error with the message "We couldn't take your payment.Please check your card details and try again.If you continue to get this iss...

Resolved! How to use my phone in Turkey?

How to use roaming in Turkey Dalaman?

Resolved! Dont have a debit card

I tried to buy a new sim card as a new 02 customer and when i reach the basket it only allows me to pay with a debit card when i have a credit card

O2

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