Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Upgrade monthly rolling Airtime plan

All the device plans come with monthly rolling airtime plans.Will it be possible to upgrade or change tariff of the Airtime plan before I pay off the device?Wondering since it’s a monthly rolling plan and doesn’t seem to have minimum term.

DJ5 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Virgin messed up account details

Hi, I've recently taken out a new Virgin media bundle which came with an O2 SIM. VM completely messed up all my account details, name, email, and now that my number has been transferred, I cannot get in to anything. Please help, customer services hav...

SamFoord by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Can’t change tariff

My O2 or on the website won’t let me change tariff. For some reason my data has been drained! So I need more

Kelka89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! contract and discount

Hi, I am wondering if anybody can help me on here. I have recently renewed my contract this morning from Iphone 12 pro max to iphone 14 plus. I am entitled to NHS discount due to being in the medical profession. I have sent my work email through whic...

abbier by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Mobile data has ran out

How can I top up my pay monthly data which has now run out. Need mobile data for on the go...

Nixomania by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancellation of 12-month contract

My 12-month contract ends on February 2023. Where and when do I send my cancellation notice? Thank you. Don

Don501 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Number transfer

Hi all, I have a existing SIM only contract with o2 and iv recently just had a new phone and contract via a third party. I'm simply trying to get my old number transferred over to my new account but unfortunately nobody seems to be able to help with ...

jont79 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi, I'd like to talk about my contract.

Malwina89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £300 Voucher Issue

I brought a New S22 2 months ago.Few weeks after i did the order i got a message about the voucher, I did everything it said.I did the Confirmation i still have not been given my voucher.I Spoke to O2 and they said i need to keep the contract and pay...