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[Mickmouse1959]

I used to pay my bill in 2 parts. 1 part for payment of phone and other part for my monthly contract. I could have made a payment to pay for the phone thus bringing my payment down. Now 02 have made it just 1 payment and increased it at that and taken away the option to clear the outstanding balance on the phone..

[MI5]

@Mickmouse1959 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli · Accepted solution]

This is not O2 but a community of customers like yourself so we can't access accounts. 

Sounds like it is worth calling payment management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you