International Calls and Texts

DeeP1973 · ‎23-04-2020

Hi

I have O2 travel and O2 Travel Inclusive Zone included in my package yet I can't send texts to international numbers or dial international numbers from my phone - anyone got any ideas?

Thanks

MI5 · ‎23-04-2020

@DeeP1973

Travel options are only for when travelling out of UK.

All international calls and texts are chargeable when in UK so if you have a spend cap or bar on your account, you won't be able to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-04-2020

@DeeP1973

Those only work when you are outside of the UK.

Veritas Numquam Perit

DeeP1973 · ‎23-04-2020

Hi - I don't have a spend cap. Should I not just get charged the normal network rate for calls/texts?

DeeP1973 · ‎23-04-2020

Ah - you're right - I do have a spend cap - I thought I didn't. Any ideas how I remove it? Thanks

Cleoriff · ‎23-04-2020

@DeeP1973

You have to call O2. Numbers in this link Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎23-04-2020

@DeeP1973

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

International Calls and Texts

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