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Can't recieve calls or texts

Saskiaw
Level 1: Joiner
  • 1 Posts
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Registered:

on ‎11-12-2024 16:29

on ‎11-12-2024 16:29

I had a virgin/o2 plan. I updated it to a new contract yesterday. I can't recieve or make any calls or texts. Including text codes to get into my o2 account. I can't call the help number as I can't make calls. The online chat robot doesn't understand. Very frustrated and don't know what to do. 

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MI5
Level 94: Supreme
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on ‎11-12-2024 16:34

on ‎11-12-2024 16:34

@Saskiaw 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or pop in store with photo ID and get a physical sim.

Sounds like you have been given an esim which you can't access.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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