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Level 1: Joiner
Posts: 1
Registered: ‎04-08-2019
Accepted Solution

Incoming call problem

When someone calls i cant hear them but i can make outbound calls. What do I do?
Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Incoming call problem

@Mrsaljezan1 

This could be a phone issue, SIM card issue or network issue.

Have a look at this post for some things to try, then let us know the results.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Also make sure that you aren't covering the earpiece with anything and try switching to loudspeaker to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,977
Registered: ‎18-04-2018

Re: Incoming call problem

Hi @Mrsaljezan1, I was wondering if you got a chance to try the above suggestions yet? Any improvements with your calls?

 

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