Solved: Incoming call problem

Mrsaljezan1 · ‎04-08-2019

When someone calls i cant hear them but i can make outbound calls. What do I do?

MI5 · ‎04-08-2019

This could be a phone issue, SIM card issue or network issue.

Have a look at this post for some things to try, then let us know the results.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Also make sure that you aren't covering the earpiece with anything and try switching to loudspeaker to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-08-2019

@Mrsaljezan1

This could be a phone issue, SIM card issue or network issue.

Have a look at this post for some things to try, then let us know the results.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Also make sure that you aren't covering the earpiece with anything and try switching to loudspeaker to see if it helps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎05-08-2019

Hi @Mrsaljezan1, I was wondering if you got a chance to try the above suggestions yet? Any improvements with your calls?

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