Charges for no service

[keithgriffiths]

I have been Canada since the 5th July and I've been charged the daily abroad fee every day but I have no service, data,phone or SMS. Why

[jonsie Level 92: Chief · Accepted solution]

We have no access to anyone's account here on the community so please call customer service to query the chargess @keithgriffiths 

Guide: How to find help & contact O2 

[keithgriffiths]

Can't use any service to even contact customer service as there is no email support, can't call or SMS mobile will not work as no data and auto chat never working or busy

[MI5 Level 94: Supreme]

@keithgriffiths 

Your phone must be connecting to the network or else O2 wouldn't know you were abroad.

I'd give customer services a call to question the charges Guide: How to find help & contact O2 

[jonsie Level 92: Chief]

If you cannot call then live chat is an option if you can't borrow a phone or use a landline.

[Bambino]

@keithgriffiths  You can contact customer service tomorrow on +44800 032 1402 using any phone or Skype. 8-8.30 am UK time is the best time to call to avoid a long wait on hold.

[keithgriffiths]

I can't I don't have phone or Skype. No connection, and no international minutes on my Canadian SIM

[keithgriffiths]

Live chat is down again

[keithgriffiths]

Staying in hotel, rates to hire to call ontop of the 80.00 I've already been charged for No Services

[MI5 Level 94: Supreme]

Have you tried manually searching for any different networks?