cancel
Showing results for 
Search instead for 
Did you mean: 

Charges for no service

keithgriffiths
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have been Canada since the 5th July and I've been charged the daily abroad fee every day but I have no service, data,phone or SMS. Why
Message 1 of 19
3,053 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 97721 Posts
  • 615 Topics
  • 7232 Solutions
Registered:

We have no access to anyone's account here on the community so please call customer service to query the chargess @keithgriffiths 

Guide: How to find help & contact O2 

View solution in original post

Message 2 of 19
2,032 Views
18 REPLIES 18

jonsie
Level 94: Supreme
  • 97721 Posts
  • 615 Topics
  • 7232 Solutions
Registered:

We have no access to anyone's account here on the community so please call customer service to query the chargess @keithgriffiths 

Guide: How to find help & contact O2 

Message 2 of 19
2,033 Views

keithgriffiths
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Can't use any service to even contact customer service as there is no email support, can't call or SMS mobile will not work as no data and auto chat never working or busy
Message 3 of 19
2,032 Views

MI5
Level 94: Supreme
  • 153666 Posts
  • 654 Topics
  • 29320 Solutions
Registered:

@keithgriffiths 

Your phone must be connecting to the network or else O2 wouldn't know you were abroad.

I'd give customer services a call to question the charges Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 19
2,030 Views

jonsie
Level 94: Supreme
  • 97721 Posts
  • 615 Topics
  • 7232 Solutions
Registered:

If you cannot call then live chat is an option if you can't borrow a phone or use a landline.

Message 5 of 19
2,027 Views

Bambino
Level 86: Prestigious
  • 24641 Posts
  • 1084 Topics
  • 3854 Solutions
Registered:

@keithgriffiths  You can contact customer service tomorrow on +44800 032 1402 using any phone or Skype. 8-8.30 am UK time is the best time to call to avoid a long wait on hold.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 19
2,027 Views

keithgriffiths
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I can't I don't have phone or Skype. No connection, and no international minutes on my Canadian SIM
Message 7 of 19
2,024 Views

keithgriffiths
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Live chat is down again
Message 8 of 19
2,020 Views

keithgriffiths
Level 1: Joiner
  • 11 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Staying in hotel, rates to hire to call ontop of the 80.00 I've already been charged for No Services
Message 9 of 19
2,018 Views

MI5
  • 153666 Posts
  • 654 Topics
  • 29320 Solutions
Registered:
Have you tried manually searching for any different networks?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 19
2,017 Views