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Level 1: Joiner
Posts: 1
Registered: ‎04-08-2019
Accepted Solution

Phone bill

I have paid my monthly bill and received a conformation text and reference number, the money has gone out of my bank account but I am getting texts and calls from o2 saying I havent paid and am going to be cut off, customer services were very unhelpfull

Posts: 93,088
Topics: 751
Registered: ‎14-01-2013

Re: Phone bill

[ Edited ]

Hi @rich1 

I'm sorry but you are just going to have to persevere with Customer services. They are the only people who have access to your account

Give them the reference number and make sure they know you have had a confirmation text

Guide: How to find help & contact O2 


Edied to add, if you set up a direct debit, you wouldn't have this problem


Best of luck and welcome to the forum Welcome

*The Game Is On*

Posts: 109,077
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Phone bill


If paying manually it's a good idea to pay in plenty of time as it can take up to 48 hours for the system to update and not send the automated warnings, esp if paying close to or over the weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Phone bill

Good morning @rich1, and welcome to the forum Wave


I'm really sorry to hear you've been having some difficulties with your latest bill, is it all sorted now or do you need some more help? Please let us know how you get on Smiley Happy

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