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In store returns (apologies for my name)

Instorereturn
Level 1: Joiner
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Clearly have no idea what I’m doing here and managed to set my name as ‘instorereturn’ 😂

Anyway, bought a tablet on pay monthly (surface pro x) in store just before all stores closed.

It’s absolutely rubbish so wanted to return it but the stores are obviously closed. Asked on twitter and o2 said contact on 202. Have been trying for days and been queuing for hours but haven’t successfully made it through (they are obviously snowed under)

Worried that I’m nearing the end of the 14 days and I’m going to be stuck with an £1100 paperweight.

Anyone have any advice on what I can do?
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gmarkj
Level 66: Unequalled
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The only thing is to keep trying.
https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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