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Sim card

Lana3
Level 1: Joiner
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Hi, I recently upgraded one of the phones I have on pay monthly with you. I ordered a new sim due to the previous sim being lost. The new sim doesn’t work. Please can you advise? 

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MI5
Level 94: Supreme
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@Lana3 

You'll need to contact O2 to lift the bars on your account and sim due to the loss.

Guide: How to find help & contact O2 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Oxonian
Level 37: Blazing a Trail
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If you have lost your SIM @Lana3, you need to start off here :- 

 

Guide: Lost or Stolen O2 Device? - How to Report it 

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MI5
Level 94: Supreme
  • 151925 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

@Lana3 

You'll need to contact O2 to lift the bars on your account and sim due to the loss.

Guide: How to find help & contact O2 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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