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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019
Accepted Solution

If you decide not to keep your phone during the 14 days..

[ Edited ]

I’ve just upgrade. I’ve 14 days to return. In that time am I able to try the phone or can you only return a phone unopened?

 

Im moving from android to the iPhone XS Max so need to just test drive it first but I’m worried incase I can’t.

 

Thank  you.

 

ju

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Posts: 98,867
Topics: 546
Solutions: 12,456
Registered: ‎04-04-2012

Re: If you decide not to keep your phone during the 14 days..

[ Edited ]

@Juju79 You are free to use the phone as you wish but must keep it in perfect condition and return everything that came with the phone. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019

Re: If you decide not to keep your phone during the 14 days..

[ Edited ]

Thank you so much for your help. Much appreciated.

 

Can you take the selophane protector from off the screen? I’ve not dared touch it haha.

 

Ju

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Posts: 98,867
Topics: 546
Solutions: 12,456
Registered: ‎04-04-2012

Re: If you decide not to keep your phone during the 14 days..

Yes of course, that's no problem at all.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 66: Unequalled
Posts: 14,640
Registered: ‎31-03-2010

Re: If you decide not to keep your phone during the 14 days..

@Juju79 You will also have to pay for any calls or data that you use.

I DO NOT WORK FOR O2



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Level 2: Apprentice
Posts: 19
Registered: ‎07-02-2019

Re: If you decide not to keep your phone during the 14 days..

I just hope I find going from Samsung s8+ to Apple Xs max a good move. 

 

Thanks for for your help.

 

Ju

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: If you decide not to keep your phone during the 14 days..


@Juju79 wrote:

I just hope I find going from Samsung s8+ to Apple Xs max a good move. 

 

Thanks for for your help.

 

Ju


It'd be great if you could come back and back and let us know how you like your new phone @Juju79, and if you have any further questions give us a shout. slight smile

 

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