Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Useage in Turkey

Hi.. I have the O2 TRAVEL Bolt On added to my account. I will be traveling to Turkey soon.. If I use my phone to make ONE call in Turkey (at the airport) will I automatically be charged the £4.99 charge.. Or is this a 'capped' maximum amount? IE I wi...

Resolved! How to cancel bolt on

I have accidentally sent a text message request to 02 for a wrong service and they will start that service from next month onwards. Any tips on how I can cancel that request?

Resolved! Replacement Sim

I lost my phone today and need a replacement sim. I am on a sim only contract but can only find info about replacing the device. Anyone know if i can get a sim with the same number or do i need to cancel the old one and get a new one?

Resolved! o2 roaming

just back from germany on holidayis o2 roaming really that bad dead slow and stopdid phone whilst on holiday did a reset and am waiting phone call from operator to see if it worked no it didnt thats nearly 2 weeks i have been waiting for call back co...

Resolved! Sunday delivery

I have ordered two phones in the past month and have been offered sunday delivery at a charge of £6.99 each time this has happened my delivery has changed to Monday which isn't helpful, has anyone ever received a parcel from o2 on a Sunday and I feel...

Resolved! Ending contract

Trying to work my way through this is a mine field so any help would be appreciated ! I have a monthly contract o2 refresh unlimited 24m 3G. I am able to upgrade device from 10 November 2018 and my contract renewal date is 18 nov 2018 if I want to le...

Resolved! PAC codes etc

Hello there I'll try and explain this in a way everyone understands. Right okay I currently have a phone with a pay as you go bundle with o2. But I am now switching to a contract phone still with o2. The phone will be coming next week sometime along ...

Resolved! Refurbished phone

I got new phone one week ago.today it fell and screen shattered.screen smashed.i have/pay full insurance monthly.when contacted 02 was told I'd be getting a refurbished phone.as part of my contract I'm am paying full price for a brand new phone.does ...

Resolved! When I open Voicemail I get the O2 speaking clock.

I have a Samsung S8 and moved across to O2 a few days ago. Yesterday, I spoke with a friend who told me that he had left a message on Voicemail. When I checked the Voicemail I was presented with the O2 speaking clock. I checked my Voicemail 3 more ti...

Resolved! Tariff more expensive for existing customers ??

Hi, i was considering upgrading and wanted to get tablet ipad pro 10.5 inch. As i was browsing I found tariff for 29.99 upfront and 38.50 monthly - there was a discount for device or airtime plan (i was not logged in) and it was saying that is even c...

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