Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPhone X

Just got a the new iPhone and got a SIM card with it, but I was just wondering how do I activate the SIM card, won’t let me phone anyone or anyone phone me and it saying that I don’t have any service. Can only use my phone when connected to the WiFi

Resolved! O2 Insure Galaxy Note 8 Black Stock

I’ve had an o2insure claim live for almost 1 month now that o2 are unable to fulfill as I’m told there hasn’t been black galaxy note 8 stock in for a while. O2 are obviously waiting on refurbed stock to come in as their website shows ‘new’ handsets i...

Resolved! Data Usage and Extortionate charges

Hello there, I have been an O2 customer for a few years now (5+). I have recnetly discovered that you are charging some extortinate rates if I exceed the monthly limits on you are chargin some extortionate amount per MB.( 2.5p/MB). So my monthly allo...

Resolved! O2 travel

I received a text to say I’m on o2 travel and I can use all the date, minutes and texts I want for £4.99 a day. I’ve been here 4 days and I’ve been charged £87 on top of my bill, what do I do?

Resolved! Why do i have no signal?

I recently questioned O2 about why they bumped up my line rental to 21.37 from 19.99, when i signed up to a promo offer for 19.99. I was told it was because regulators had bumped up rates across all networks and service providers but when i told them...

Resolved! Live chat down?

Has the live chat been down today? I've been trying to talk to someone for 6 hours now and its been constantly showing "give us a moment, we are checking if there is agent available".

Resolved! Bills

trying to reduce my monthly bill but not getting much help from 02.but cannot afford to leave due to the amount still owed on device.any help will be much appreciated.

Resolved! Signal at home

Well it looks like my signal problems will not ever be resolved.I have been offered £4 a moth off my contract (50+) or just to cancel contract and hand back my phone?! THERE is nothing they can do.as the signal just doesn't get to us. The postcode sa...

Resolved! Airtime

My device plan has ended and I have a new phone but I am still being billed for airtime on my old phone. Why is this?

Resolved! Beware of Cyprus

All users beware of going to northern Cyprus although the whole world knows it as CYPRUS 02 have decided it is turkey even though turkey is 468 km away . I have incurred extra charges of £39 for visiting northern Cyprus NOT turkey

O2

Forum Posts