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So then, this courier arrived

Neal-Sullivan
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 So, about 9 this morning a courier arrived, asking about a parcel to goto Liverpool. Que?
About 12 o'clock we had a call to say our parcel had been delivered next door.! An O2 Parcel!!? A phone... and during that conversation we arranged to get it picked up in an hour. (We're still waiting at 17:00

Is it a sales tactic, send someone a phone and hope they'll just have it anyway? Is it worth getting arbitration over this because of the bad-business that we've been privy to?

Give us it for free and we'll have it, otherwise have it back

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MI5
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@Neal-Sullivan 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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@Neal-Sullivan This is not O2. This is a customer community.

Are you an O2 customer? What is it that you want arbitrated?

It sounds as if someone is using your address to perpetrate a scam.

I DO NOT WORK FOR O2



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Message 2 of 10
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Enlli
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I smell one big scam. The old fake courier trick.

Why was the phone delivered next door? Have you now got it? If so don't give it to anyone.

Contact O2

Guide: How to find help & contact O2 

Phishing, Smishing & Scams. Latest info & advice. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 10
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MI5
Level 94: Supreme
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@Neal-Sullivan 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 10
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Neal-Sullivan
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wow THANK YOU probably saving us a bag full of dosh!
I can't believe I didn't spot it but we were out at dinner today to add confusion and everything seemed so plausible, except the COURIER TURNING UP BEFORE the phone was delivered!! 😁
 indeed.! Fate shone lucky that time  😁

Thanks to the answerers, due gratitude is extended to you...
NEAL (& family!)

Message 5 of 10
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Neal-Sullivan
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Originally I was complaining about O2 customer services pushing a phone on us, oh how stupid I'd look! 😁

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Enlli
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Remember to follow the advice given by @MI5 

It is worth the time to work through the things on that list

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 7 of 10
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gmarkj
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Chap I worked with had this but the phones were from Three - he'd not long upgraded the family sim only plans and then got a call saying he could get a new iPhone!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Neal-Sullivan
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Thanks again @Enlli , we owe you a debt of gratitude for this answer!  😀
We yesterday managed to arrange return of the phone, but at no loss to us and no credit-file marks. A great example of helpfulness!
Cheers Enlli

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Enlli
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You are welcome

Best wishes

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 10 of 10
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