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Level 1: Joiner
Posts: 1
Registered: ‎03-10-2016
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O2 continued debiting me after phone paid and lost access to 3G when changed contract

Carphone Warehouse told me today that I was still paying the cost of my phone with O2 even 5 months after paying it off. I changed my contract to Sim only and now my 3G is no longer working. Would it be possible to 1) get refund for overpaying my phone and 2) get access to 3G back? MyO2 shows that I should still have 1G of data...
Posts: 88,160
Topics: 532
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Registered: ‎04-04-2012

Re: O2 continued debiting me after phone paid and lost access to 3G when changed contract

Hi @Em89

I'm afraid there are no refunds as you should have changed your tariff immediately your contract ended.

Contracts taken directly with O2 do this automatically, but not those taken with 3rd parties.

To sort out your data issue, you need to call 202 so customer services can check you are set up properly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: O2 continued debiting me after phone paid and lost access to 3G when changed contract

@Em89

You will need to contact customer services https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 70,190
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Registered: ‎04-01-2009

Re: O2 continued debiting me after phone paid and lost access to 3G when changed contract

99% certain you are on the wrong data bolt on,