Idiots

[Anonymous]

I am absolutely furious! I've been on a tariff with O2 for many years. The associated mobile number is the number everyone has for me.

I asked O2, after a lengthy process, to make a simple swap for me.  To change my EXISTING pay monthly contract to PAYG - NO CHANGE OF NUMBER!  I this evening received the SIM and on putting it in find that my number has been disconnected and that I now have a new PAYG number. 

Will await O2 waking up to demand return of old number!! 

[Anonymous]

Take your old sim to the shop along with your new sim and they can swap it there and then. Takes them 5 minutes. I don't think they have a way of assigning an old number to a sim and sending it you. Try not to call them idiots when you go in though...

[Anonymous]

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@Anonymous wrote:

I am absolutely furious! I've been on a tariff with O2 for many years. The associated mobile number is the number everyone has for me.

I asked O2, after a lengthy process, to make a simple swap for me.  To change my EXISTING pay monthly contract to PAYG - NO CHANGE OF NUMBER!  I this evening received the SIM and on putting it in find that my number has been disconnected and that I now have a new PAYG number. 

Will await O2 waking up to demand return of old number!! 

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Call customer services from a landline or use live chat

http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous

When O2 sent you your new sim they would have expected you to undertake the swap my sim process.All sims come with a new number. Have a look here..

https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?NEW,Kb=Companion,Ts=Webforms,T=SIMactivation

And then do this

http://swapmysim.o2.co.uk/ Or you could go instore

[viridis · Accepted solution]

Op needs to call or go in store, if old number is disconnected, they cannot receive the authentication text

[Bambino]

If the old number has already been disconnected it may not be retrievable. The OP needs to contact customer service asap.

[MI5]

Has the old sim definitely turned off?

[Cleoriff]

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@MI5 wrote:
Has the old sim definitely turned off?

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I am not sure as the op only received new sim last night?. A very short period of time for any disconnection to take place......Which was why I thought they could pop the old one back in and 'try' a sim swap......

[MI5]

Dunno either hence asking the op to confirm?

[MI5]

Anyway it will require a call to cs as you can't sim swap from contract to payg without the account being changed by cs.