INTERNATIONAL CRAZY CHARGES AFTER BEEN TOLD ABOUT TRIAL CALLS

[Anonymous]

I HAVE BEEN CHARGE £800 ON INTERNATIONAL CALLS AFTER REMOVING THE BOT ON AND TELLING ME I AM GOING TO BE ON A TRIAL SYSTEM!!!

Does anyone have a similar problem?

[MI5]

Your bill will update after a few days so don't panic.
See the FAQ's here (scroll to bottom)
https://www.o2.co.uk/intertrial

[Bambino]

If I wasn't aware of that link, and maybe quite a few aren't, I'd panic too.

[MI5]

Indeed, not very good or professional, is it?

[Anonymous]

I spoke to them and they said i have never been in a trial, even they said before i was

[Anonymous]

thank you, that shows what they say they never said!!! cheers

[MI5]

It will show as a bolt on in your MyO2 if you are and you should have received a text too.
http://www.o2.co.uk/myo2

[jonsie]

That showing on my charges would have given me a heart attack if I hadn't known how it worked! 

[Cleoriff]

It's about time O2 got this part of the 'trial' sorted! Hardly a trial when people are being grossly overcharged until O2 decide to refund......

[jonsie]

Hopefully they will when it goes live but surely they can fix it even in a beta trial.