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INTERNATIONAL CRAZY CHARGES AFTER BEEN TOLD ABOUT TRIAL CALLS

Anonymous
Not applicable

‎21-12-2017 20:49 - edited ‎21-12-2017 21:18

‎21-12-2017 20:49 - edited ‎21-12-2017 21:18

I HAVE BEEN CHARGE £800 ON INTERNATIONAL CALLS AFTER REMOVING THE BOT ON AND TELLING ME I AM GOING TO BE ON A TRIAL SYSTEM!!!

 

Does anyone have a similar problem?

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MI5
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on ‎21-12-2017 20:51

on ‎21-12-2017 20:51

Your bill will update after a few days so don't panic.
See the FAQ's here (scroll to bottom)
https://www.o2.co.uk/intertrial
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Bambino
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on ‎21-12-2017 20:55

on ‎21-12-2017 20:55

If I wasn't aware of that link, and maybe quite a few aren't, I'd panic too.Shirty

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MI5
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on ‎21-12-2017 20:58

on ‎21-12-2017 20:58

Indeed, not very good or professional, is it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎21-12-2017 21:12

on ‎21-12-2017 21:12

I spoke to them and they said i have never been in a trial, even they said before i was

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Anonymous
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on ‎21-12-2017 21:13

on ‎21-12-2017 21:13

thank you, that shows what they say they never said!!! cheers

 

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MI5
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on ‎21-12-2017 21:15

on ‎21-12-2017 21:15

It will show as a bolt on in your MyO2 if you are and you should have received a text too.
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎21-12-2017 21:28

on ‎21-12-2017 21:28

That showing on my charges would have given me a heart attack if I hadn't known how it worked! 

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Cleoriff
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on ‎21-12-2017 21:29

on ‎21-12-2017 21:29

It's about time O2 got this part of the 'trial' sorted! Hardly a trial when people are being grossly overcharged until O2 decide to refund......

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jonsie
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on ‎21-12-2017 21:34

on ‎21-12-2017 21:34

Hopefully they will when it goes live but surely they can fix it even in a beta trial. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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