Solved: I want to leave 02

KatieB · ‎08-06-2019

Hello,

My contract is coming to an end and I would like to leave 02 and obtain my PAC code.

Kind regards,

Katie

MI5 · ‎08-06-2019

@KatieB
How to get your PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
As soon as your number ports to the new network your O2 contract will end and a final bill will be generated.
Don't cancel your direct debit until it has been paid which could be up to a month afterwards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Foddersin · ‎08-06-2019

Then call 202 and request to speak to retention and see if they can give you any deal or just a PAC.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK

MI5 · ‎08-06-2019

@KatieB
How to get your PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
As soon as your number ports to the new network your O2 contract will end and a final bill will be generated.
Don't cancel your direct debit until it has been paid which could be up to a month afterwards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎11-06-2019

Hi @KatieB, have you managed to request your PAC since you last posted? There's some good advice above, but if you need some more help do come back and let us know

If you have any other feedback based on your experience with O2 as well, I'd gladly pass it on to the business so feel free to share it here!

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