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I’ve ordered a sim

Crossey
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on ‎09-04-2020 21:55

on ‎09-04-2020 21:55

Hey guys, so I’ve ordered a pay monthly sim but I was wanting it to be an esim! I’m currently with three and they’re really bad so I’ve decided on an esim option, the only problem being is that you don’t get an esim option when ordering, I suppose my question is will the esim QR code come with the psychical sim that I’ve ordered?
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MI5
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on ‎09-04-2020 21:57

on ‎09-04-2020 21:57

@Crossey 

No, you need to request an esim pack from customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Crossey
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on ‎18-04-2020 13:11

on ‎18-04-2020 13:11

I’ve got the esim now but it’s saying no service, I’ve reset network settings and it’s still not doing anything. iPhone XS max & unlocked I’ve put the plastic sim in and it says o2 UK but that’s not the one I need working, unfortunately three uk don’t offer esim this is why I’ve got a o2 esim.. any help on how to get this working would be great
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Crossey
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on ‎18-04-2020 13:12

on ‎18-04-2020 13:12

@MI5
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MI5
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on ‎18-04-2020 14:49

on ‎18-04-2020 14:49

Have you followed the instructions to activate it @Crossey ?

It may need 24 to 48 hours to come online if so.

Keep checking and rebooting.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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