Re: I've been over charged

Anonymous · ‎11-10-2017

I've been overcharged for using my data abroad. I only turned on my data in America for 4 days and have been charged for 6. How do we solve this?

MI5 · ‎11-10-2017

You must speak to customer services http://www.o2.co.uk/contactus
As customers here, we cannot influence your account in any way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎11-10-2017

If you used text on the other 2 days it would trigger the charge too.

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Martin-O2 · ‎12-10-2017

Hey @Anonymous how did you get on with customer services? Did you find out what caused you to be charged for the extra days?

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Anonymous · ‎12-10-2017

Hi Martin, no I'm still baffled to it.

MI5 · ‎12-10-2017

What did customer service tell you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-10-2017

Customer service haven't told me anything

gmarkj · ‎13-10-2017

Do you have an Android or Apple device?
Does your bill show you using data on the 6 days as charged or on 4?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎13-10-2017

@Anonymous wrote:
Customer service haven't told me anything

I guess that's why you are still baffled then if you haven't spoken to them yet.

There will be a call, text or some data use on those 2 days, I assume, which should be showing in your bill https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096 but if not clear to you, please call.

If it's an error, they will refund you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎13-10-2017

I have an apple.
And I've TRIED contacting them. You guys are far more help then people who work for O2

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