SIM Not Working (Pay and Go)

[Anonymous]

I have a pay and go SIM which isn't working. The number is xxxxxxxxxxxxxx

Is it possible to get the SIM reactivated?

John

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

You need to call customer service as it depends how long it’s been deactivated http://www.o2.co.uk/contactus

[Anonymous]

Hi @Anonymous have you not used the sim for some time or has it recently become faulty? If you have not used it for a length of time then call customer service Pay as you go team & they will try & help. If it hadn’t been used for a long time then the number maybe recycled & allocated somewhere else. If it’s a faulty sim then you can ask for a replacement when you call customer service or pop into your local o2 store & they will sort you out. Also please remove your phone number as this is a public forum 

https://www.o2.co.uk/contactus

[Anonymous]

The SIM I currently have was sent to me by O2 as a result of an online chat I had on this site with O2 customer services. I was sent this SIM as the original one had stopped working - presumably due to it having not been used for some time. (The SIM in question is used in a handset used chiefly for emergency purposes). This new SIM however also does not work. 

[Anonymous]

@Anonymous The sim may need activation & a sim swap. Call customer service again & see if they can activate the sim with your number on

[MI5]

SIM cards sent in post are not active.
There will be instructions with it on how to activate it.

[Anonymous]

Apologies for the delay in replying - I have had some connectivity issues.

I cannot find the sim in question - I have spent quite some time searching for it. How can I order a replacement on line?

Regards,

John Bennett.

[jonsie]

You really need to call them or use live chat. Pay-Monthly-and-Pay-Go are different sims so you need to make sure they send you the correct one
http://www.o2.co.uk/contactus