Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 456236 Views
  • 2 replies
  • 2 kudos

Resolved! Can I change my address to Jersey, Channel Islands?

Hi I'm moving to Jersey and nowhere near completing my contract on my phone. As there's now EU roaming, can I keep my phone and change my address to Jersey - or do I need to keep a UK address? thanks

Anonymous by Not applicable
  • 2066 Views
  • 4 replies
  • 0 kudos

Resolved! My 02 showing both old and upgraded phone

I upgraded my phone on the app last week, had my new phone delivered, got a new number and all it groovy, however, I've checked the 02 app and it's still showing both phones and I've been billed for the both? Is this because of my cooling off period ...

Anonymous by Not applicable
  • 1714 Views
  • 2 replies
  • 0 kudos

Resolved! Cant find track my order

Went into myo2 and cant find track my order ?Reveived my email with tracking number.Any help hould be good !

Anonymous by Not applicable
  • 1197 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Refresh Upgrade

I wanted to clarify a bit of information. I am currently on o2 Refresh contract and I'd like to pay off my device and upgrade. I have done so in the past with no problem. I am a bit confused because I am not sure how to go about this situation. I wan...

Anonymous by Not applicable
  • 2851 Views
  • 17 replies
  • 0 kudos

Resolved! Change from pay monthly to pay & go online

Hi, I was wondering if it is possible to switch from my pay montly tarrif to a pay as you go big bundle online rather than by phoning? I'd like to keep my number, too. Thanks

Anonymous by Not applicable
  • 1215 Views
  • 1 replies
  • 0 kudos

Resolved! ChAnge Of contract ownership

Hello. I am having a bit of a hassle with o2. I’ve called up several times and o2 give me conflicting answers each time. I want to transfer my contract which i originally took out for my husband . He wants the whole contract to be transferred into hi...

Anonymous by Not applicable
  • 4005 Views
  • 8 replies
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02 not giving me my refund?

Has anyone had an issue wirh paying off an old contract? I tryed to pay 406 to clear my contract in-store, it took me to drive home and check my online banking to see they took 528! Its now 8 weeks later and after many phone calls to them, broken pro...

Anonymous by Not applicable
  • 1561 Views
  • 4 replies
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Resolved! E-mail from o2

I have received an e-mail, apparently from o2 saying that I have been charged twice and am due a refund, it then has a link to fill in a form, bit wary about opening the link, has anyone had this before?

Anonymous by Not applicable
  • 3429 Views
  • 9 replies
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Resolved! Bill

Hello!Think problem with your service never stop. I have new bill and in new bill me charge £23,08 minutes and £1.75 messages!!!!!!! My contract unlimited!!!!!! And I would complit my contract . Term finish in the January. Please return my money whic...

Anonymous by Not applicable
  • 5821 Views
  • 6 replies
  • 0 kudos

Sim not receiving text back

About months ago I asked Vodafone to give me my pac code, I joined O2 and this is the big mistake I did.From that day my SIM card is not working properly.I asked O2 to give me the pac code, I moved back to Vodafone, after weeks I moved back to O2 on ...