Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

PAYG Useage

I have just moved to a classic PAYG and put £10 on my account. I have not used my phone but the balance is now at £8.91 the following day - I cannot see why. Can anyone help?

5 months and still no SIM card but billed in full each month.

Has anyone e,she had issues getting a new SIM card after having one blocked. In May my relationship broke down and 02 have refused time and time again to send me a new SIM card.... they have billed me each month despite me not having access to the se...

Resolved! O2 billing on multiple devices

Hi all,I currently have two devices set up with o2, an iPad and an iPhone both are pay monthly devices and the IPad is new as I have just taken this out.My question is, when looking at the my o2 app you can toggle between both devices on the top left...

Resolved! Click and collect

So I have ordered a phone online with click and collect and started a new contract yesterday. I am suppose to be able to collect my phone tomorrow. But I got an email today saying they couldn’t progress until I go into a local 02 shop and bring ID. D...

Resolved! I haven't had a confirmation about my order

On Saturday I pre ordered the OnePlus 5T on a pay monthly contract and since then I've had no confirmation about the order other than the legal documents which I read today that you have to click on to accept, I didn't do until today since I just tho...

Resolved! Live chat ???

It keeps saying they are looking for an agent to help but I've been waiting for 2 hours ????

Resolved! Calling O2 from Australia

Hi I’m out in Australia and want to contact O2 to unblock my phone so that I can put a pay as you go sim in whilst I’m here.I can’t call the 0844 number and am not switching my phone on as the charges are too high. Is there a none 0800 number I can r...

Resolved! O2 still haven't paid

02 need to pay me a refund been going on a while now the advisers on the phone do not help. I went in to my local o2 store and thay will not help either. When this is resolved I will never shop at 02 again very bad customer service. Can Anyone give m...

Accessing my voicemail while in Singapore

I am a UK customer currently visiting Singapore and cannot use 901 here to access voicemail. O2 have sent me a number instead. I phone the number, get my voicemail message, press * then it tells me I cannot access my voicemail messages without changi...

International bolt on

I was in the process of upgrading in my local O2 shop when the assistant told me the international bolt i have ( i pay £10 a month for it ) is being scrapped and O2 have not given any information regards the replacement service. I have put the upgrad...

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