Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! bill with a new billing address

Dear O2, I need a bill with my new billing address as proof of address. Could you please issue a new bill with the new address? The new address is [Removed] I have already made amendments on online but the bills haven't been updated. Thank you. Kelly

Resolved! Cancellation of airtime plan

Hello This month my device plan has been paid off, I'm now looking to cancel my airtime plan but cannot find an option to do so. Do I have to contact O2 through phone or is there a way through my O2? any help would be appreciated.

Resolved! Calls abroad

Heya, my boyfriend has recently gone on holiday to Tenerife, we are both on 02, however he is on contract and I am on a pay monthly tariff, I know I will not get charged for calling him, but can someone tell me how much he will be charged please ?

Resolved! Email contact

I've tried the "guru" route (useless). I've phoned (worse than useless). Is there an email address I can use to either resolve an issue or better still complain? O2 seem to dislike things in writing.Steve

Aerial direct

I have two phones with o2 and somehow a couple of years ago now aerial direct took over one of them. I never noticed much difference just that they were a partner of o2. During my last upgrade I chose a sim only deal which with every network is a 12 ...

Resolved! unwanted calls and messages

Getting phone calls from Sheffield and Leicester areas and then hang up - such a problem.... how do I block and report?

Resolved! Help with billing

Hello everyone,Since the roaming details changed, that's my first time abroad. In the EU zone I used to use the O2 travel option before and when I arrived (the same country I'm usually using it at) I automatically set it up and got a confirmation tex...

Resolved! Shortcodes

Hi. I've just got my o2 bill for this month and within the 'Premium and Information Services' section I have been charged £5.00 under shortcode 70075. Does anyone out there know what's this was for please? Clearly I have bought something and forgotte...

Resolved! O2 Open Website not working

Have been trying to verfiy my account for an O2 open discount, I have received an confirmation email but clicking on the link doesn't seem to work and the website is slow before returning an error. Anyone know when this is likely to be fixed? I live ...

Resolved! Credit Check System Left Me Phoneless

So I recently took out a contract (12 Days ago) for a Oneplus 3t in store and everything went well and I got the contract, then Oneplus decided to make a more beautiful colour of the phone which came in a 'Midnight Black' I was advised that the only ...

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