Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Repair

Had a O2 repair go in on the 6july, had a text from them on 9th saying they have to order parts if do not come in 3 days they will send me a replacement phone. Have rang repairs up 4 time feel like being taken for a ride as it is three weeks now. Wha...

Resolved! O2 Open & Friends and Family discounts

How long does it take to get the discount added. I have had a text saying it’s been added but not on the bolt on.

Resolved! Pay Monthly without UK driving licence

Hi all,I have been trying to get a Pay Monthly online after being on Pay as you go since 2016. You have to fill in lots of different details so O2 can do a credit check (fully understandable, as it's direct debit). I provided them with my bank accoun...

Resolved! Itemised Billing?

Morning/Evening all (depends when you read this) I have a Refresh plan and was wondering if it were possible to get itemised bills still, i dont mind paying if needed. I had this from Three and Vodafone and was very handy. Cheers

Resolved! How to find out my mobile number

Could someone tell me where I can find my mobile number,Just put new sim in as I am doing a swap.

Resolved! unlocking phone

Hi will O2 unlock your phone?

Resolved! Infuriating Click and Collect Service

Can anyone supply me with an email address to raise a complaint with O2? I've placed an upgrade order online yesterday for click and collect and the store still have no record of my order. The infuriating parts? Well... -I choose the Blackburn store,...

Resolved! Credit report Error/ O2 credit referral

I have been having a nightmare trying to get in touch with O2 credit referrals by email.The staff at O2 have been lovely but can’t do much apart from give me the email address.Basically I had a default on my account from 2015 which I satisfied in Apr...

Resolved! I put Xperia XZ2 compact review in Android section

Hope that was right!

Resolved! Upgrade credit checks

Ok so my credit rating has dropped and my contact is coming up for renewal. I do need to get a new phone and I want to stay with o2 but I’m worried they could decline me. I have been with o2 for 15 years plus, always paid by bill and never missed a p...

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