Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02More text

Hi, I have received a text from 02More stating i have been sent a media message from my mobile number and to log in to www.o2.co.uk/m is this fake?

Resolved! Does Web/Mobile top up even works?

Hello.I've got issue with topping up my pay as you go number. I've tried few times by call and few times more by web top up and each time it was unsuccessful. Does the service even work or should I buy an evaucher each time from a shop.Regards

Paid for upgrade money gone out the bank but no email ECT and said shop was busy come back later

Paid for a device there was a upfront payment needed... it took the payment from my bank then said it was unable to confirm my card and to try another... funds are still missing from my account and I still was unable to complete my transaction...

Resolved! Lost phone

Yesterdsy I lost my phone so I need to cancel my SIM card

Resolved! tariff to republic of Ireland from uk phone

HiI'm getting charged for texts to a Republic of Ireland mobile but I thought contact with European countries was now free. Is it not?Thank you

Resolved! I have an overdue payment, help!

Why have 02 gone down hill? They use to be the best network now I wanna move from them. My friend said he wants to go with them. I told him not to [Title changed for clarity]

Resolved! O2 and Vodafone Roaming?

I realise that O2 and Vodafone have up until recently shared 4G mast construction via Cornerstone. I also realise that occasionally O2 and Vodafone share masts. Do O2 and Vodafone allow a sort of internal ‘Roaming’ where an O2 user might roam on Voda...

Resolved! Re-Activating old number

I am a pay monthly customer and not to long a go had my number changed for reasons thought the old number is attached to other accounts of which I keep getting lockouts on and codes sent to as not great one for remembering stuff and updating numbers ...

Resolved! Tethering in EU

Now the new regulations have come into play within the EU, can I tether via my iPhone to use as a personal hotspot within my allowance whilst travelling by train through France, Belgium and Germany or will I incur extra charges?

Resolved! Help :(

I was told I could have a free handset upgrade from 17th September 2017. When I got to the local store no free handset was available and now I’ve had a change of circumstance with my money. I now have an iPhone 8 and I had to take out a device plan e...

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