Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! pay my bill

Hi i recently missed payments on my account. i would like to clear my arrears and continue paying my device and monthly planned as previous. Is this possible?

Resolved! Charges from 08 numbers

Dear sir/madam, Why am I getting charged for 08 calls made TO my phone? These have not been answered by me and they only last a couple of seconds. Are they some form of a scam? Can you block these? I can, but only after they have called. They seem to...

Temporary number still showing a week later

I’ve moved over from EE. My old number is showing on some friends phones and my new ‘temporary’ number on others. It’s been a couple of weeks. What do I do?

Resolved! Being charged for data

Hi I recently enabled the data option on my stepmothers smartphone. She is on an old "Online simplicity 10 12 month" package which I thought meant 300 minutes, unltd txts and 100mb data allowance. However for the past 2 months she's been charged £40+...

Resolved! phone goes straight to answer phone

My samsung s6 is going straight to answer phone. Any ideas?Airplane mode is off. Blue tooth is off.

Resolved! Pay monthly

So I am currently changing jobs and I can’t afford my bill, I rang and asked could I pay both bills on the 31st of January, they seemed to agreee I have woke up this morning to to see my phone has been cut off, I can’t afford to pay until the 31st I ...

Resolved! Tariff change end of contract

Hi, my contract has finished and I’m looking at a tariff change to save some money as I don’t use the min txts data I currently have. If I change to a lower tariff am I tied in or can I leave o2 with 30 days notice if I decide.secondly I have 2 phone...

Resolved! Canary Wharf 3G 4G coverage ?

I am based in Canary Wharf and find very limited ( non existant ) 3g or 4g coverage. Seeing as this area is the home of o2 you would expect decent 4g coverage. I have Pixel xl 2 are others from this area experincing this issue? o2 do have wifi hotspo...

Extra 10gb data....

Does anybody know when you should receive your extra 10gb of data that comes with certain contracts? i have taken out a contract for an iphone x and i was told i would receive the data after my bill on 16th/01/2018 and i have just asked live chat and...

Wrong sim

Last week, I wanted to buy a SIM for my daughter's android tab to celebrate her retun to the UK. I ask the woman in the shop and she offers me a range of cards. I choose 25 quid's worth, pay and leave. Later, I note that it is for an iPad and return ...

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