Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is the upgrade really “on us”

Right this is a long one. Firstly, hello all. Now, a little over 12 months ago I upgraded to the iPhone 7 Plus 128gb to the upgrade on us tariff. Now at the time I paid extra upfront for the larger memory. On completion of the deal I asked if the “on...

Resolved! "Standard Rates in our Europe Zone" Bolt on

So i've only just noticed this bolt on since I upgraded.Prior to this I had the o2 travel as part of my iphone 7 plus deal but now I have this instead...Does this mean I will be charged if I use Data/Texts/Phone in Europe such as ROI, Germany when I ...

Resolved! Web Top Up

Why is it that o2 are so incompetant in updating your account when you have topped up by the web? They send you a confirmation that your top up was a success on your phone but when checking my top up has not been added into my account. I topped up by...

Resolved! O2 aboard

Why have I been charged £5 a day while in Japan when my data roaming was turned off and I only used wifi ??

Resolved! How can i change my sim if I can't get texts

I have received my new sim card but cant activate it as I dont have mobile service here, is there another way round this?

Resolved! P&G Topping Up with Credit Cards on Website

Everytime I've tried to top up using either of my Credit Cards they are declined. Both have years of validity and work fine in shops.I have to resort to using my Debit Card.Is this normal inconvenience? Martin

Resolved! Fake subscription to TapToFun charging £4.50 a week

I have been subscribed, without my knowledge or consent, to a montlhy fee via my O2 bill for a games service I didn't receive or ask for. Has anyone else had this? If you try to unsubscribe you get charged £5.00 a text to STOP to a premium rate numbe...

Resolved! Can I add a new device to my device plan?

So I've managed to drop my iPhone 6 into wAyer. It's not working. I've tried all the suggested techniques. I pay £18 a month on the device plan. This runs until August. To pay off the device now and upgrade is £180. I don't have this. Am I able to co...

Resolved! Anyone else having problems paying their bill?

I have been trying for the past two days to pay my bill and this has been happening to me. Have been on to my bank and they say there is no reason for this so the fault must be at O2. Would be nice if O2 could get back to me on this as I need my phon...

Resolved! o2 charged my credit card twice but I didn't complete the order

Hi guys I placed an order for an ipad as an existing customer with £29.99 up front fee. When I got to checkout, o2 wanted a £450 deposit, so I cancelled the order, I've just checked my pending transactions and there's 2 pending transactions for £29.9...

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