Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 - Confused about adding an additional line with 02

Hi All, I find 02's process really strange when trying to add an additional line. I currenly am on a 02 Refresh contract which i love! My wife a few months ago wanted to upgrade her old iphone 5 to a new iphone. I tried to take an additonal line and ...

O2 Upgrade page not working

Hi, I'm trying to view my upgrade options but nothing loads on the page - the following link gives a server 500 error https://www.o2.co.uk/upgrade/ajax/select/447764557313"Something went wrong.Please try again later" Unable to view current plan or an...

Resolved! Being charged for a service I haven't received

I switched from pay as you go to pay monthly in October, until last week the 21st December I'd got no new sim card. Contacted you and got it. Tried to activate it and almost a week later no success, you have told me I have to pay 29.31 to clear the d...

Resolved! Cancelling a contract early

Hi there I am wondering how to cancel a contract early and how much that will cost.

Non existent customer service...

Just want to see if anyone has had the same issue. I’ve been trying to buy a payg iPhone for 4 days and a having problems with payment. Just to be clear the issue is not sub insufficient funds.O2 customer services seems to be unwilling to do anything...

Resolved! excessive data usage

Are accounts able to give me a breakdown of my data usage? I have 3GB of data allowance each month (renewing the 15th of the month) and my average data usage is 470MB per month .... the most being 1.2GB in August whilst away a week on holiday. I'm ho...

Resolved! data is finished

I will like to get more data as my data finished please

Resolved! Cutting Ties

I’ve been with O2 for just over 2 years and have been happy! I’ve just moved Home to Australia and need to get out of my contract which I’ve seen out so just paying a monthly fee.... does anyone know what I need to do? Thanks for help in advance!

Resolved! O2 Open delay?

Hello,I’ve applied for o2 open using the NHS01 code and sending a copy of my payslip. It says this takes 3 days to process but it’s been 2 weeks now and is still processing. Is this normal? I don’t want to end up missing out on the discount as it say...

Resolved! Trouble following a sim swap

I’ve recently changed from pay and go to contract and had a sim swap to keep my old number. Since this I can make and receive calls but if anyone tries to iMessage me or txt me it’s not being received and the new number ( the one I wasn’t keeping ) c...

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